The seller keeps delaying the shipping date, although it says that it will ship in 5 days or less. I found it strange that before I bought the item, he answered questions very quickly, but after I paid, he rarely answers. Finally, when I was able to communicate with him, he told me it was going to ship with FedEx instead of USPS priority mail (as stated in the auction). I questioned him about this and he said that there was a problem with the supplier and that is why he is shipping via FedEx. Is there something up with this? Any thoughts? Thanks.
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Posted In: Auctions FAQ
February 11th, 2010 at 11:45 pm
U.S. Federal Law says they have 30 days from your date of payment to ship.http://pages.ebay.com/help/tp/inr-snad-p…
Don’t file the Item Not Received until 35-40 days. You have 60 days to file. Why wait? Because you can’t file both Item Not Received and Significantly Not As Described on the same item. If you file Item Not Received too soon and the seller then proves he shipped and you received it, you’re stuck with whatever they sent even if it’s not as described.
If you have to file, don’t leave negative feedback until after everything’s settled. You can’t change feedback, and it’s much more effective if you can put something like:
Item not received, filed dispute, received refund
instead of
Scam seller! Don’t buy from them!
Also, experienced ebayers will disregard your negative feedback if it’s within 30 days of the item closing date. Since they know how long the seller has to ship, they know you’re an inexperienced buyer.
***EDIT: I see you jumped the gun and filed Item Not Received too early. Also, he’s using a service that provides online tracking, which is what both ebay and PayPal require to beat an INR claim. You will lose the dispute once the item’s delivered. You can cancel it, but you still won’t be able to file Significantly Not As Described. I hope for your sake it is as described. And this seller DOES NOT deserve negative feedback. I’m not trying to be mean, just hoping you see what happens when you jump the gun and don’t know the rules.
***ANOTHER EDIT: Deco’s answer is not right. Look at that FedEx tracking screen. See the zip code? Wouldn’t that be quite a coincidence, the seller sending something to two different people with the same zip code at the same time. That’s so unlikely to happen, ebay doesn’t even believe it could.
Once the item shows delivered, you lose your Item Not Received claim and you can’t file Significantly Not As Described. Period.
February 12th, 2010 at 6:30 am
Go to: http://pages.ebay.com/help/tp/contacting… to obtain the sellers telephone number.
If the seller doesn’t cooperate soon, go to http://pages.ebay.com/securitycenter/?ss…
February 12th, 2010 at 9:04 am
Look into his past feedback and rating. See what other users said. You should always read the feedback on the seller, not just look at the rating. I would leave negative feedback and look into getting your money back through EBay. You can dispute the charges.
February 12th, 2010 at 9:31 am
hyperforl…
DO NOT CANCEL THAT CLAIM!!!
you have ONE SHOT and one shot only.
drop the claim ONLY AFTER you have the itme in your hands.
i don’t care what that seller told you or what fed ex tracking shows!
“He said he sent it already and I tracked it on FedEx with the number he gave me and it was valid. FedEx says that the estimated delivery date is March 7th.”
this # could be for ANY ITEM he sent ANYONE!
keep that claim open until you have the item!
February 12th, 2010 at 1:42 pm
What will be his next excuse? Inform him that you will contact E-Bay, I’ll bet you’ll get much faster.
February 12th, 2010 at 4:23 pm
you cant always trust ebay. people get ripped off alot.
try to talk to him again
and maybe ask for a refund.